FAQ

Frequently Asked Questions

Our customer service team is available to assist you with your orders. You can fill in our contact form, send us a message thru the live chat or send an e-mail to hello@pengstudios.com. To reach us via phone, call +31(0)853015980 – available Monday to Friday, 09:00am to 05:00pm CEST.

Our items have a boxy fit. Therefore, we recommend you take a look at the product page of the item you’re interested in for specific sizing information.

If you wish to modify or cancel your order, please contact us immediately. We will look into the status of your order.

You can pay for your order with the following options:

PayPal
iDeal
Bank contant/Mister Cash
Direct banktransfer
Sofort Banking

Right after you’ve placed an order, you will receive a confirmation email. Your order will be processed as soon as possible. Once your order is ready to be shipped, you will receive an additional email with the tracking information. You can use this information to track the shipment of your order until it is delivered.

Deliveries within the Netherlands and Belgium:
All orders placed before 7 pm on working days, will be delivered within the next 1 to 2 working days. We offer free standard shipping to your preferred address.

Deliveries within the European Union:
From 2 to 10 working days

Deliveries in all other countries:
From 9 to 12 working days

Our returns policy allows you to return products unused within 15 days of receiving them. You can open the parcel and check the contents. Once we’ve received your returned item(s), we will refund the purchase amount as soon as possible. Returns will only be accepted when items are unused, unwashed and in the original packaging.

The costs of a return differ based on the shipping company and country that you ship it from. Please check with your local post office for current pricing.

We strongly recommend you that every item is returned using registered mail. If the return is not shipped using registered mail, we cannot be held liable for missing items.